Please read carefully before placing the order!
Please read carefully before placing the order!
*The Service Provider offers the Users an opportunity to order food packages with a set amount of calories from the website www.smartfood.ee with delivery to a chosen location within Tallinn and its nearby regions.
*Using the website www.smartfood.ee does not result in extra fees other than for ordered goods, delivery, and a penal fine if a false order is placed.
User’s rights, obligations and responsibility
*While ordering goods/services from the website www.smartfood.ee the User is obliged to submit valid personal data including correct full name, e-mail, delivery address, and phone number. If it should occur that the delivery could not be fulfilled due to incorrect personal data provided by the User, he/she has no right to ask for a refund. The User also has no right for a refund if it is not possible to complete the delivery (for example the User does not answer the door at the given location and/or does not react to his/her phone on a number stated in the order) – couriers sent by the Service Provider will wait only for a maximum period of 5 minutes before moving on.
*The User is prohibited from involving www.smartfood.ee website in any illegal transactions or/and scams. If the User places fake orders (or prank orders) the Service Provider can use the recorded data (registration information, IP-address et cetera) to identify the person responsible. The User has to be aware that any goods or/and services ordered with an intention of not paying is an action of fraud that can result in being held responsible and punished by law.
*In case of a fake order the User has to pay the Service Provider a penal fine in the amount of 500 EUR.
*If a situation occurs that the User is not able to accept the delivery then he/she must notify the Service Provider 48 h before by contacting the customer service (firstname.lastname@example.org). This possibility can be used only two times for an order. When the User’s order is resumed it will be prolonged by the same amount of days as it was paused.
*The User has no right to ask for a refund if the delivery address provided in the order is inaccessible due to weather conditions. In that case the User will receive the delivery from the nearest reachable location to the final destination (the courier will wait for a maximum period of 5 minutes after having called the User) or takes it back to the Service Provider’s premises where the User can receive it during the same day by stating their name and order information.
*The User can change the size of the package during the order by contacting the customer service (email@example.com or +372 505 2801). Customer service will calculate the new price according to the price list stated on the web-page. The fee for changing the size of the package is 15 euros. If the new sum is bigger, than the User has already paid, the rest of the amount will have to be paid by the User before the new package will be in effect. If the new sum is smaller, than the original price paid by the User, the balance will be added to the User account as an advance payment for the next orders.
*If the User decides to end his/hers package in the middle of the order, the Service Provider will refund 50% of the sum in which the order was unfulfilled. The User has to notify the customer service 48 h in advance (firstname.lastname@example.org või +372 505 2801).
*By placing the order the User confirms to be at least 18 years old. The User acknowledges that the Calorie Calculator presented on the website www.smartfood.ee is not an obligatory accessory but only a recommended means of help to determine a suitable package. The final decision has to be based on the User’s own best judgment and health condition. The User has to be aware that changes in weight occur differently and are influenced by each person’s own metabolism, physical activity, genetics and other conditions. The User confirms by placing the order that he/she is in a suitable health condition to use the service. If the User has health concerns and/or questions, the Service Provider recommends consulting a doctor beforehand to make sure that the health condition is suitable for using SmartFOOD’s services. The User must definitely consult a doctor if she is pregnant, a breastfeeding mother or has a chronic illness of any kind. The User acknowledges that the Service Provider is not a health care specialist and does not offer medical help, recommendations or promises. While compiling menus the Service Provider does not take into account the health condition peculiarities of each User individually (such as allergies, food intolerances et cetera). The User understands that the Service Provider is not able to check the suitability of each ingredient to every single User. The User is therefore obliged to personally inquire beforehand if any allergens or other substances are involved in the food preparation that may cause unwanted reactions due to the User’s health condition.
Service Provider’s rights, obligations and responsibility
*The Service Provider is required to deliver the order within an agreed time frame. Delivery may be prolonged due to circumstances not depending on the Service Provider (difficult traffic conditions, accidents or re-arrangements, unexpected weather et cetera). Regardless of obstacles the Service Provider has to make sure that the User gets his/her package and has no further complaints.
*If the User fails to receive his/her package as a fault of the Service Provider then the order will be prolonged accordingly or money returned to the User’s bank account within 5 business days (in the amount of the sum in which the order was unfulfilled).
*The Service Provider has every right to stop and terminate its service at any given time without having to explain the reasons to the User, while still carrying out all unfinished orders that have been paid for.
* The Service Provider has a right to change prices as they will – new prices are valid from the moment changes are made to the price list published at www.smartfood.ee. Changes will not affect orders already in action.
*The Service Provider has a right to send the User personal commercial announcements and offers which the User has a right to decline.
*The User has every right to withdraw the agreement at any time, demand the usage of Personal Data be stopped, deleted or closed and User’s profile terminated. The withdrawal has no retroactive power.
* The Service Provider gathers and saves Personal Data electronically and can also make extracts in other formats if necessary.
* The Service Provider uses Personal Data to develop and personalize its services.
* The Service Provider has a right to use and issue Personal Data out to third parties in order to improve the quality and availability of the service as well as expand, improve, and develop the service in any other way.
* The only payment method accepted is a money transfer after the User has received a bill from the Service Provider.
*The order is activated after the payment is made. If it is received before 10 am on a business day then the first possible delivery date is the next business day. If the payment is received after 10 am then the first possible delivery date is the business day after next. Sending the payment order to email@example.com before 10 am can speed up the activation process.
*All payments and prices are in EUR currency.
Terms of delivery
* The delivery is organized by the Service Provider between 7 am and 11 am.
* The delivery time can be prolonged due to circumstances not depending on the Service Provider.
* The User is obliged to check the given contact information before placing an order to avoid delays or misunderstandings in the process.
* The Service Provider is not responsible for any delays or misunderstandings caused by inaccuracies or mistakes made by the User.
*The law of the Republic of Estonia regulates all legal relations between the User and the Service Provider. In case of a dispute both parties try to negotiate first; and if an agreement is not reached it will be handled by the Harju County Court.
WHICH DATA DO WE COLLECT AND WHY?
As many websites do, SmartFOOD also saves IP-addresses and employs a standard „cookie“ technology. Cookies are small data files which are saved in computers during website visits, helping the browser to automatically identify itself in the website’s server. The User may turn off the „cookies“ but this may cause some problem while using some pages at SmartFOOD’s website.
HOW DO WE USE THE COLLECTED DATA?
In addition to the above mentioned usage of Personal Data it can also be used by SmartFOOD in order to troubleshoot, protect against fraud and/or any other criminal activity, and adjust the User’s experience through observation of goods and services preferred by the customers. We may save written correspondence in order to improve SmartFOOD’s goods, services, webpage, and other public goals.
SmartFOOD can give out detailed information about Users to third parties who provide services to SmartFOOD and who have also agreed to keep the Personal Data strictly confidential. Third parties are SmartFOOD’s partners whose tasks include transportation, maintenance of our website, content, and marketing.
The User has a right to know which personal data is stored about him/her, also the right to fix, edit, and delete it. If the User wishes to exercise those rights, he/she has to contact the customer service firstname.lastname@example.org.
SmartFOOD holds the necessary means to protect the completeness, accuracy, and privacy of the data gathered on its webpage. We have applied reasonable cautionary measures to protect the information against being misused, changed, or lost. Access to data in order to view and change it is given only to authorized individuals.
The User hereby agrees that SmartFOOD is not responsible for any “stolen” info spread via Internet and free us of any and all claims that may result from such “cut” data usage in an unauthorized way.